INTRODUCTION

D & D Distributors ("Company", "We", "Us", "Our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and use our website www.dokadia.in ("Website") and purchase products from us.

Please read this Privacy Policy carefully. By using our Website, you consent to the collection and use of your information as described in this Policy.

INFORMATION WE COLLECT

1. Personal Information You Provide
   When you register on our Website, place an order, subscribe to our newsletter, or contact us, we may collect the following personal information:
   Full name, Email address, Phone number, Delivery address and billing address, Payment information (processed securely through third-party payment gateways we do not store card details), Account login credentials
2. Information Collected Automatically
   When you visit our Website, we may automatically collect the following information:
   IP address and device information
   Browser type and version
   Operating system
   Pages visited and time spent on each page
   Referring URL
   Clickstream data and browsing behaviour on our Website
3. Information from Third Parties
   We may receive information about you from third-party sources including:
   Social media platforms (if you interact with our social media pages or log in via social accounts)
   Advertising partners (such as Meta and Google) for the purpose of delivering targeted advertisements
   Payment processors and courier partners for order fulfilment

HOW WE USE YOUR INFORMATION

1. We use the information we collect for the following purposes:
   To process and fulfil your orders and send order confirmations and updates
   To create and manage your account on our Website
   To communicate with you regarding your orders, queries, or complaints
   To send you marketing communications, promotional offers, and newsletters (where you have provided consent)
   To personalise your shopping experience on our Website
   To analyse Website usage and improve our products, services, and Website functionality
   To run targeted advertising campaigns on Meta (Facebook/Instagram) and Google
   To detect, prevent, and address fraud, security, or technical issues
   To comply with applicable legal and regulatory obligations

LEGAL BASIS FOR PROCESSING (GDPR / PDPB)

1. We process your personal information on the following legal bases:
   Contractual necessity - to fulfil orders and provide the services you request
   Legitimate interests - to improve our Website, prevent fraud, and conduct marketing activities
   Consent - where you have given explicit consent, such as for marketing emails or cookies
   Legal obligation - where processing is required to comply with applicable law

SHARING OF YOUR INFORMATION

1. We do not sell, rent, or trade your personal information to third parties.
2. We may share your information with the following categories of third parties:
   Courier and logistics partners - for the purpose of delivering your orders
   Payment gateway providers - to securely process your payments
   Analytics providers - such as Google Analytics, for Website performance analysis
   Advertising platforms - such as Meta (Facebook/Instagram) and Google Ads, for targeted advertising
   IT service providers - who support the operation of our Website and systems
   Legal and regulatory authorities - where required by applicable law or court order
3. All third parties we share your information with are required to process it in accordance with applicable data protection laws and our instructions.

DATA RETENTION

1. We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
2. For customers, we typically retain order and account information for a period of 5 years from the date of your last transaction or account activity.
3. Marketing preferences and communication records are retained until you withdraw your consent or unsubscribe.

YOUR RIGHTS

1. Subject to applicable law, you have the following rights in relation to your personal information:
   Right to Access - you may request a copy of the personal information we hold about you
   Right to Rectification - you may request correction of inaccurate or incomplete personal information
   Right to Erasure - you may request deletion of your personal information, subject to certain legal exceptions
   Right to Restriction - you may request that we restrict the processing of your personal information in certain circumstances
   Right to Data Portability - you may request a copy of your personal information in a structured, commonly used format
   Right to Object - you may object to the processing of your personal information for direct marketing purposes
   Right to Withdraw Consent - where processing is based on consent, you may withdraw your consent at any time
2. To exercise any of these rights, please contact us at info@dokadia.in. We will respond to your request within 30 days.

DATA SECURITY

1. We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
2. All payment transactions on our Website are processed through encrypted, PCI-DSS compliant payment gateways. We do not store your full payment card details on our servers.
3. While we take all reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

CHILDREN'S PRIVACY

1. Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from children.
2. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.

THIRD-PARTY LINKS

1. Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
2. We encourage you to review the privacy policies of any third-party websites you visit through links on our Website.

CHANGES TO THIS PRIVACY POLICY

1. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
2. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Policy periodically.
3. Where required by law, we will notify you of material changes to this Policy via email or a prominent notice on our Website.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

D & D Distributors
Ground Floor, Plot No-30/32, Hall No 2, Khuddamul Islam Jamath Khana Building, Old Bengalipura Street, Off LT Marg Chakla, Chakla, Mumbai, Maharashtra 400003
Email: info@dokadia.in