ACCEPTANCE OF TERMS

1. By accessing, browsing, or using the website www.dokadia.in ("Website"), you ("User", "Customer", "You") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"), along with our Privacy Policy, Return & Refund Policy, Shipping Policy, and Cookies Policy, all of which are incorporated herein by reference.
2. If you do not agree to these Terms, you must immediately discontinue your use of this Website.
3. D & D Distributors ("Company", "We", "Us", "Our") reserves the right to modify, amend, or update these Terms at any time without prior notice. Continued use of the Website following such changes shall constitute your acceptance of the revised Terms.
4. These Terms constitute a legally binding agreement between You and D & D Distributors governing your use of the Website and purchase of products listed thereon.

ELIGIBILITY

1. You must be at least 18 years of age to use this Website or place an order. By using this Website, you represent and warrant that you are 18 years of age or older.
2. If you are accessing the Website on behalf of a business or legal entity, you represent that you have the authority to bind such entity to these Terms.
3. The Website is intended for use by residents of India and select international locations where we deliver. We make no representation that the Website or its content is appropriate or available for use in locations outside of our delivery zones.

PRODUCTS & PRICING

1. All products listed on the Website are subject to availability. We reserve the right to discontinue any product at any time without notice.
2. We make every effort to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, or error-free.
3. Prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice.
4. In the event of a pricing error on our Website, we reserve the right to cancel any orders placed at the incorrect price and notify the Customer accordingly. A full refund will be issued in such cases.
5. Product images are for illustrative purposes only. Actual product packaging, colour, or appearance may vary slightly from what is displayed on the Website.
6. We reserve the right to limit the quantity of any product purchased per order or per customer.

ORDERS & CONTRACT FORMATION

1. Placing an order on our Website constitutes an offer to purchase the selected products at the stated price, subject to these Terms.
2. A binding contract between You and D & D Distributors is formed only upon our confirmation of your order via email or SMS, accompanied by confirmation of payment receipt.
3. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, incorrect pricing, unavailability of stock, or any other reason we deem appropriate. In such cases, we shall issue a full refund of any amounts paid.
4. You are responsible for ensuring that all information provided during checkout, including your delivery address and contact details, is accurate and complete. We shall not be liable for non-delivery or delay arising from incorrect information provided by you.

PAYMENT

1. We accept payments via UPI, credit/debit cards, net banking, and other payment methods made available on the Website from time to time.
2. All payments are processed through secure, third-party payment gateways. We do not store your payment card details on our servers.
3. By placing an order, you confirm that the payment method used is yours or that you have the authority to use it.
4. In the event of payment failure, your order will not be confirmed. Please retry payment or contact us for assistance.
5. All transactions are subject to applicable taxes and levies as per Indian law.

INTELLECTUAL PROPERTY

1. All content on this Website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the exclusive property of D & D Distributors or its licensors and is protected under applicable Indian intellectual property laws.
2. You may not reproduce, copy, distribute, modify, transmit, display, publish, or exploit any content from this Website without our prior written consent.
3. Any unauthorised use of our intellectual property may result in legal action.

USER CONDUCT

1. You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others.
2. You shall not engage in any of the following conduct:
   Submitting false or misleading information
   Using the Website to distribute spam or unsolicited communications
   Attempting to gain unauthorised access to any part of the Website
   Engaging in any conduct that disrupts or interferes with the functioning of the Website
   Using automated tools or bots to scrape, crawl, or extract data from the Website
3. We reserve the right to suspend or terminate your access to the Website if we determine, in our sole discretion, that you have violated these Terms.

LIMITATION OF LIABILITY

1. To the fullest extent permitted by applicable law, D & D Distributors shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Website, including but not limited to loss of revenue, loss of data, or loss of profit.
2. Our total aggregate liability to you in connection with any claim arising out of or related to these Terms or your purchase shall not exceed the amount paid by you for the specific order giving rise to the claim.
3. We do not warrant that the Website will be uninterrupted, error-free, or free from viruses or other harmful components.

THIRD-PARTY LINKS

1. The Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over, and accept no responsibility for, the content, privacy practices, or terms of any third-party website.
2. Accessing third-party websites through links on our Website is entirely at your own risk.

GOVERNING LAW & DISPUTE RESOLUTION

1. These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
2. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.
3. If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai, Maharashtra.
4. Subject to the arbitration clause, the courts of Mumbai, Maharashtra shall have exclusive jurisdiction over any matters arising out of or in connection with these Terms.

CONTACT US

For any queries relating to these Terms, please contact us at:

D & D Distributors
Ground Floor, Plot No-30/32, Hall No 2, Khuddamul Islam Jamath Khana Building, Old Bengalipura Street, Off LT Marg Chakla, Chakla, Mumbai, Maharashtra 400003
Email: info@dokadia.in